Last updated: 11/08/2026
For any question, bug report, or feature request related to "Teams Digest for Jira", contact us at: support@teamsdigestforjira.com.
| Severity | Description | Target first response |
|---|---|---|
| Critical | The app is completely unable to deliver digests for a paying customer | Within 1 business day |
| Standard | A feature isn't working as expected, but a workaround exists | Within 2 business days |
| General | Questions, feature requests, or minor issues | Within 3 business days |
Support is provided by a small, independent team. We aim to respond within the windows above during business days (Monday–Friday, excluding public holidays in Mexico City CST).
This statement covers support for the App's configuration, scheduling, and delivery to Microsoft Teams. It does not cover issues originating from Microsoft Teams, Power Automate, or your own Jira instance's configuration outside of the App.